Privacy Statement

Acceptance of Terms

This site is operated and maintained by PCASA Operations Pty Ltd (“PCASA”) on behalf of the Brightside Group of companies (“Brightside”).

When You access this site, You acknowledge that You have read and agree to the terms described in these Terms and Conditions and Terms of Use [LINK]. If You do not agree to the terms discussed here, You should exit the site and refrain from submitting any information.

Kinds of information We hold about You

Web server statistics

Our Web server makes a record of Your visit and logs the following information for statistical purposes:

  • Your server IP address
  • the date and time of Your visit
  • the pages accessed and documents You downloaded
  • the browser You are viewing the site with
  • the referring URL / Website e.g. a search engine

The information contained on the Website is designed to service You in respect of your Product or plan. We reserve the right to change, delete or move any of the material on our Web server at any time without notice to better service You.

Personal Details

Brightside only collects and holds information about You that is relevant to service You. Such information generally includes Your name, address, contact details and purchased product/plan information.

If You do not provide this information, We may not be able to service You. For more information, please contact Us as set out below.

How We collect and Use Your information

We comply with the Privacy Act 1988 (Cwth) (as amended) and the Australian Privacy Principles which is equivalent regulation to our other countries of operation. The information We hold is collected by our Retailer Clients and/or by Us. This information will be used for the purpose of providing the services to You, including to investigate, assess and pay claims under Your Plan.

For these purposes, You acknowledge and consent to Us, Our insurers, Our agents and Our related entities collecting Your personal information and disclosing Your personal information to Our insurers, Our agents, Our related entities and Our service providers, both in Australia and overseas.

You also acknowledge and consent to Us collecting and Using Your personal information to contact You for market research or to provide You with information and offers about related products and services offered by Us. If You do not want to receive any marketing information, You can opt out by contacting Us as set out below.

This Privacy statement is governed by and construed in accordance with the laws of Australia.

How We secure Your information

We take reasonable steps to secure all hardcopy and electronic data containing personal records to ensure they are kept confidential and secure from unauthorised access, modification or disclosure. Access to Your information is kept limited to those parties whose tasks require use of Your information to provide services to You.

We will seek Your consent before disclosing Your information to third parties in a country overseas if it is not regulated by laws which protect Your information in a way that is similar to the relevant laws in your country.

Personal information obtained in the EU are subject to Service Agreements which have been entered into with the local Data Controller and Us as the Data Processor in accordance with the relevant Personal Data Protection Act.

Accuracy and Your right of Access to Personal Information

We take reasonable steps to ensure that all information We hold about You on our database is accurate and up-to date. To assist Us in this You may inform Us of any change of details and We may correct it for You. Requests for access and changes to Your personal information must be made in writing to the Brightside Privacy Officer as set out below.

Contact Us

For a copy of our relevant Privacy policy, make a complaint or if You would like to contact us, please refer to the relevant local Brightside Office below:


New Zealand






Terms of Use

By using the site, you are accepting the following terms and conditions:

Your Use of the Website

You agree to use this website only for purposes that are permitted by these Terms of Use, any applicable law or regulation and/or generally accepted practices or guidelines.  You agree that you will not engage in any activity that interferes with or disrupts this website or the servers and networks that host this website.  You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.  As electronic websites are subject to interruption or breakdown, access to this website is offered on an “as is” and “as available” basis only.  The Owner may impose limits or restrictions on the use you may make of this website. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these terms of use, the Owner may withdraw this website, or change or remove website functionality at any time without notice to you.


The material featured on this site is the copyright of PCASA Operations Pty Ltd and its related companies unless otherwise indicated. It may not be reproduced in any format or medium, unless prior approval is obtained from PCASA Operations Pty Ltd. Where approval is provided, any of the copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged. The permission to reproduce copyright protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned. For any other proposed use of the material on this site, please contact the website owner. Explain how and why you wish to use the materials. Please include your name, organisation, telephone number and email address.

Names, images, and logos

The names, images, and logos identifying PCASA Operations Pty Ltd and any of its related companies and third parties and their information, products, and services, are proprietary marks of PCASA Operations Pty Ltd, its related companies or third parties. If you have received approval to link to the PCASA Operations Pty Ltd website you may use the logo in conjunction with the link only if you have received prior permission to do so. No other use of our logos, or any third party logos, accessed via this website, is permitted without prior approval from the relevant copyright owner. Requests for permission to use our logos should be directed to the website owner. Explain how and why you wish to use our logo. Please include your name, organisation, telephone number, and email address.


PCASA Operations Pty Ltd makes no representations or warranties, either expressed or implied, as to the accuracy of the information on this website, or its fitness for any purpose whatsoever. In no event will PCASA Operations Pty Ltd be liable for any direct, indirect, special incidental, or consequential damages arising out of the use of the information held on this website.

Linking to the website

You must ask permission to link directly to pages hosted on this site. Please contact the website owner. Explain how and why you wish to use the materials. Please include your name, organisation, telephone number and email address.

External links on the website

We are not responsible for the content or reliability of linked websites and listing should not be taken as endorsement of any kind. We have no control over the availability of linked pages.

Governing Law and Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of New South Wales, Australia.

Website owner information

PCASA Operations Pty Ltd
ABN 80 163 004 055
Suite 1, Building B, 34-46 Brookhollow Avenue,
Baulkham Hills, NSW 2153